Generate incremental online sales by creating a brand new 121 service channel
Improve customer LTV and satisfaction by maintaining a personalised dialogue
Capture every conversation and customer preferences to use across other channels
"One area where we accelerated some efforts on omnichannel is distance sales, making it so a client visiting our e-commerce site can actually interact with sales associates in the store. We’re getting an amazing response from our clients, both in terms of qualitative feedback and conversion."
Chief Client and Digital Officer, Kering
The state of Fashion 2021, BoF and McKinsey & co.