Version 1.2 - 18th June 2020

This Privacy Policy describes the information that Mercaux, Inc, a Delaware corporation (“Mercaux,” “we” or “us”) collects through the web sites and services operated by us and how we use that information. This Privacy Policy applies to the services, products and platforms offered by us, as well as any other applications, content or features that we may from time to time offer. This Privacy Policy is aimed to ensure handling of information by Mercaux in compliance with applicable laws (including, but not limited to, European Union General Data Protection Regulation and relevant federal and state laws of United States of America) as well as industry standards and practices.

By using Mercaux products, web site, or any other services, you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the Privacy Policy whenever you visit our web sites to make sure that you understand how any personal information you provide will be used.

If you have any questions about our Privacy Policy, please contact us at


Personal information we collect

"Personal Information" is information about you that is personally identifiable to you, like your name, address, email address or phone number, as well as other non-public information that is associated with the foregoing.

We may collect and store Personal Information that specifically identifies you, such as:

  1. Your first and last name (or company name)
  1. Your e-mail address and other contact details
  1. Your position within your company

By submitting Personal Information to us and agreeing to the terms of this Privacy Policy, you expressly consent to the processing of your Personal Information according to this Privacy Policy. Your Personal Information may be processed by Mercaux in the country where it was collected, as well as other countries (including countries outside the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.


Non-personal information that we may collect:

Log Files

As with most other websites, we may collect and use the data contained in log files. The information in the log files includes your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our web Site, the time you visited our web site and which pages you visited throughout our site.


Cookies are pieces of computer code stored on your computer or other mobile/handheld device when you visit certain pages of this website. Like most websites, when you visit the Website we may store some cookies on your computer, mobile phone, tablet or other device. Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to ‘remember’ previous visits to our website.

The cookies stored on your computer or other device when you access this website are set by us. Some cookies may also be set by third parties who participate with us in advertising campaigns to promote this website. These third parties do not collect any personal data from which they are able to identify individual customers e.g. name or address, simply that your computer has been used to visit the site before.

By remembering returning visitors, we can improve customers’ experiences, making them more convenient and more tailored to products and offers of interest both on this site and elsewhere. Enabling your cookies whilst using our website will ensure that we are able to enhance your ordering process, such as remembering items you have already added to your shopping basket, or promotional codes you have entered at checkout. Some cookies are for statistical purposes only. They collect anonymous information about browsing and purchasing behavior which allows us to see which content is popular with our users.

Cookies may also be set by partner third parties who participate with us in affiliate marketing programs or advertising campaigns. These cookies enable us to offer tailored campaigns, and also ensure we adhere to contractual obligations to reimburse third parties for purchases made via a referral from their site.

A number of cookies we use last only for the duration of your session and expire when you close your internet browser. Other cookies are used to remember you when you return to our website and will last for longer. We use a mixture of “Persistent” and “Session” cookies on our website.

We use cookies to track our website usage and trends, to improve the quality of our website and to customize, personalize and enhance your experience on our website.

We also use cookies (and we may use other such devices, including ‘web beacons’ or ‘tracking pixels’, which are used to count the number of times a page has been viewed) to monitor the frequency of use and specific usage within any part of our website and use the information for statistical purposes, to improve our services, create new features, fix bugs and to more accurately meet your preferences.

The cookies we store make use of the information entered during the Website registration process and are used to identify you when you do things like update your accounts details (the name, address and so on).

If you want to prevent our website from capturing data about your visits, you will need to change your website browser settings to ‘block’ cookies, but please be aware that this may restrict your user experience.


What we use your information for

The information we collect to understand your needs and interests helps us to develop and use our product. For example, we may use your information to:

  1. communicate with you about our services and features
  1. provide service and support
  1. update you on new services and features

By providing us your email address, you consent to our using that email address to send you Mercaux-related notices, including any notices required by law, in lieu of communication by snail mail.


How we protect your information

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we utilize customary physical, technical and administrative procedures to safeguard the information we collect, including encryption of passwords stored on our servers.

Although we try our best to prevent unauthorized access or disclosure, please be aware that there are risks inherent in sharing information and that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your information. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on our Web Site will not become publicly available. We are not responsible for third party circumvention of any privacy settings or security measures on our web site. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.


Disclosing of your information

Disclosure to Third Parties:

We may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services. If you do not want us to share your personal information with these companies, contact us at

We may provide third parties with aggregate statistics about our clients, traffic patterns, and related web information. This data reflects web site usage patterns gathered during visits to our web site each month but does not contain behavioral or identifying information about any individual member, unless that member has given us permission to share that information. We may also provide log files and other databases of user information to third parties for analysis, so we can get a better understanding of traffic through our web site.

We may also use third party advertisements on the web site to support Mercaux. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our web site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our Site, and in some cases, whether you have Flash installed.

If the ownership of all or substantially all of our company changes, we may transfer your information to the new owner so that the service can continue to operate. In such a case, your information would remain subject to the promises made in any pre-existing Privacy Policy.

Disclosure to Service Providers:

We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us, to which these services may include:

  1. Providing customer service
  1. Sending marketing communications
  1. Conducting research and analysis
  1. Providing cloud computing infrastructure


Consequences of Data Security Breach

In the unlikely event of data theft of other illegal access to your personal data we shall promptly inform you within ten business days upon discovery of such circumstances, shall use all reasonable efforts to cease illegal access immediately upon its discovery and shall also use all reasonable efforts to prosecute the third parties, that have acquired illegal access to your data (including by way of informing the relevant authorities, if required) and prevent any future use or distribution of such data.


Disclosure to Law Enforcement Agencies:

Mercaux cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, theft, harassment and other rights. We can (and you authorize us to) disclose any information about you, including the content of your online communications, if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of Mercaux or third parties; (c) assist in an investigation; or (d) respond to an emergency that poses a threat to the safety of users or other persons.


Access and accuracy of your information

We strive to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. We provide our members with reasonable access to personal information that they provided to us and the reasonable ability to review and correct it or ask for its deletion, as applicable. To protect your privacy and security, we may also take reasonable steps to verify your identity before granting access to your data.

To view and change the personal information that you directly provided to us, please contact us at

Erasing your personal data

Your Personal Information may remain on our archived database and records, unless you notify us (via that you would like to have your personal information to be permanently deleted from our systems (thus exercising your “Right to be Forgotten”).

Right to Data Portability

To get your personal data exported from our systems, please contact us at We reserve our right to carry out any reasonable identification procedures before fulfilling your request to ensure that a request comes from a duly authorized person.

Right to Complain

If you have a complaint about any aspect of Data Protection or if you feel your privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact our Data Protection Manager at:

c/o WeWork
5 Merchant Square
Paddington, London
W2 1AY

T: 0203 086 8938

If you are unhappy with the final response you have received from Mercaux, you have the right to complain to the Supervisory Authority, the Information Commissioner’s Office (ICO) within three months of your last meaningful contact with us. You can call the ICO on 0303 123 1113 or by visiting their website:

Transfer of Data Abroad

If you are visiting this web site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this web site and communicating electronically with us, you consent to such transfers.


Linked Sites

We may provide links on the web site to other sites of interest; however, we do not review or endorse the content of these sites, and are not responsible for the privacy policies of web sites to which our web site links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies and terms of use before providing any data to them. You should contact these entities directly if you have any questions about their use of the information that they collect.


Regarding Children

We do not intentionally gather Personal Information about visitors to the web site who are under the age of 13.


Your consent

By using our web site, and/or using the Services, you agree to the terms of this Privacy Policy as they may be amended as necessary. If you use this web site your visit and any dispute over privacy is subject to this Privacy Policy and our Terms.


Changes to our Privacy Policy

If we change our privacy policy, we will post the revised policy statement here, with an updated revision date. If we make significant changes to our statement, we may also notify all members whose personal information we have retained by other means, such as sending an email or posting a notice on our home page.


Contacting Us

If there are any questions regarding this privacy policy you may contact us at In order for us to take the appropriate action please describe in reasonable detail the nature of your request or inquiry.

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